Frequently asked questions
How do I use your U.S. shipping address?
After signing up, you'll receive a personal U.S. address. Use it at checkout when shopping from American stores.
Can I request multiple deliveries at once?
Yes, you can consolidate items and request multiple shipments from your dashboard.
Do you ship pets internationally?
Unfortunately, we do not offer pet shipping services at this time.
How long does it take for items to arrive?
Delivery time depends on the destination and shipping method, typically 7–14 business days.
Can I talk to a live concierge?
Yes! Our support team is available via chat and phone during business hours.
Need Personalized Assistance?
Fill out the form below, and a dedicated concierge team member will respond within hours.
